Field Service & Maintenance
Troubleshooting, diagnostics, hardware replacement, wiring repair, device swaps, camera service, connectivity support, and ongoing fleet technology field programs.
The Deployment Does Not End at Installation.
Fleet technology fails, vehicles change, hardware gets damaged, and devices need replacement. Army Jay's provides field support to help technology providers and fleets close those service gaps.
Hands-On Support Where the Vehicle Is.
From one-off service tickets to structured support programs, we focus on restoring function and documenting what happened.
Troubleshooting & Diagnostics
Verify power, ground, connectivity, device status, wiring integrity, and installation condition before replacing hardware.
Hardware Replacement
Swap failed or obsolete telematics devices, cameras, trackers, displays, sensors, and related fleet hardware.
Camera & Video Service
Address camera positioning, damaged components, connectivity issues, DVR hardware, and video system faults.
Wiring & Power Repair
Correct damaged wiring, poor connections, power issues, grounding faults, and installation-related electrical problems.
De-Install & Re-Install
Remove technology from retired or reassigned vehicles and reinstall approved hardware into replacement assets.
Campaign & Program Support
Execute defined service campaigns for upgrades, recalls, configuration changes, and fleet-wide replacement programs.
Diagnose Before You Replace.
Good field service should produce an answer—not just a parts swap. We work through the physical installation, wiring, power, device condition, and visible failure points before documenting the resolution.
Using the same field-service mindset for deployment and maintenance helps technology providers reduce handoffs and keep installation standards consistent.
Discuss a Service Program →Built Around the Workload.
Field service can be structured around isolated tickets, concentrated campaigns, or recurring support needs.
Break/Fix Tickets
Targeted field visits for individual vehicles or isolated technology failures.
Swap Campaigns
Coordinated replacement of aging, failed, recalled, or upgraded hardware across a fleet.
Recurring Field Support
Ongoing installation and service capacity for technology providers and fleet operations teams.